The quality of the services your Forex broker provides goes a long way in determining your success. If your broker is subpar, no matter how much you strive, your trading performance will be subpar, too. You can try really hard, but it is difficult to go beyond the standard of your broker and its services.
That declaration is not preposterous. In fact, it is commonsensical. Imagine you place a trade. Then the trading platform of your broker comes down with a “technical glitch.” So, you try to get in touch with the customer support service as any rational person would do. Now imagine, at that decisive time, all your efforts to reach out to the customer support proving abortive.
So, you decide to wait. There is nothing you could do anyway. Then you try again after a few minutes only to see that your position has incurred a substantial loss. You might have even set a stop loss but as a result of high market volatility, the position could not be stopped out.
Yes, for almost every broker, a technical glitch once in a while is normal. However, once it becomes frequent, you might be better off moving on to a better brokerage provider. This is exactly why you should use only the services of a standard Forex broker.
FXGM ZA: The Standard Online Forex Brokerage Service Provider
If it is truly about standards, FXGM ZA is a name that rings a bell. Despite having a relatively young industry presence, the broker has shown that pacesetters do not necessarily have to be the first of their kind. Instead, they just have to see the flaws in how a particular activity is being done and how it can be done better propose how better it can be done.
In regard to this reputable broker, that is the case. The company offers a legitimate Forex brokerage service that delivers nothing but quality services to its ever-increasing clients. If you are looking for a broker that will be a genuine partner in your quest for trading success, look no farther and further. FXGM ZA is the one.
FXGM ZA: Login and Access
Before you can start trading with FXGM ZA, you need to have an account. Getting registered with the broker is an easy and straightforward process. All you have to do is to log on to the website. The account opening process is always a seamless one!
After opening an account, you will then be able to have direct access to the broker’s trading platform, the PROfit platform, which is available in both mobile and web versions. You can access your account on the web-based PROfit platform which does not require any download. This platform is free to use and is equipped with many useful research and analysis tools that will enhance your trading career.
The mobile platform allows you to trade anytime, every time, anywhere. With the mobile PROfit platform, it does not matter where you are, as long as there is internet connectivity, you will be able to access your account, enter, exit, and monitor your trades. The best feature of using the mobile platform is that you will still be able to use virtually all the same functionalities that the web-based platform presents.
However, it is crucial to note that even though the broker does not require any document to open an account, you will need to present some and your personal information before you can trade. These documents are intended for the verification of your personal identity (KYC purpose) and your residential address.
Moreover, notably, the broker offers a customer protection plan for account owners. This incentive known as the First Protected Positions (FPP) plan ensures that your first 5-10 CFD trades are protected. That is, you get reimbursed if you lose those trades while you get to keep the profits on them if they turn out to be winning trades. More interestingly, the number of protected trades increases with the capital requirements of the different account types.
Payment Methods: Deposit and Withdrawal
The methods of payment supported by a broker are an important factor to consider before you make your choice. With some brokers, you might be able to easily deposit funds, but the real problem arises when you want to withdraw. Therefore, the importance of getting a broker that eases both deposit and withdrawing cannot be overstated.
FXGM ZA perfectly solves this through the adoption of easy and efficient methods of payment. Primarily, the broker allows the use of credit/debit cards. Hence, MasterCard, DPO, Pay Gate and Visa are accepted by the broker. Nevertheless, you can also make deposits via bank transfer.
Every client has a withdrawal section linked to their account. Through this, they can enter the amount they want to draw anytime. The broker also provides a withdrawal form which the client can fill to perform a withdrawal. Generally, withdrawals are immediately processed, but the method of payment will determine how long it takes for you to receive your money.
Customer Support Service
FXGM ZA arguably has the best customer support service in the industry. No matter who you are and where you are, you will be able to make use of the 24/5 customer support service. The service is responsive and offered via multiple channels which are:
- Live Chat
The email support service is available every time, but it is the slowest. Nevertheless, most inquiries and complaints are still usually handled within 24 hours! This option is best suited for inquiries, recommendation, and complaints for which you do not need immediate replies.
Also, the broker has a toll-free phone line through which you can get in touch. Expectedly, this option is more available than the email support and is convenient for more immediate concerns. In fact, you would be surprised at how responsive it is.
The live chat customer support option, integrated with the broker’s trading platform itself, is the fastest of the three. Using it, you can have virtually any inquiry promptly answered and you can urgently request for help and have any issues you might have in the course of your trading resolved.
Interestingly, when you open an account with the broker, you will have a personal account manager assigned to you to help you fix any issue you might come across.